Shipping policy
Basic Nutrition uses only trusted carriers to make sure your order gets to you on time.
Standard Shipping is free on all orders. Orders over $30 will receive Free 2 Day Shipping.
- Standard Shipping – Delivery Within 7-10 Business Days
- 2 Day Shipping – Delivery in 2 Business Days
All delivery times based on when the courier receives the order. Overnight and 2 Day Shipping options are still subjected to handling times. See handling times below for possible delays. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. A signature may be required for delivery.
Basic Nutrition is not responsible for delays in delivery times once the package has been shipped, and picked up by a courier from a Basic Nutrition facility. Weather, natural disasters and other uncontrollable events can interrupt courier transportation flow anytime, anywhere, and with little warning. If interruptions or delays in shipments should occur, please contact the courier responsible for delivering your package. Once the tracking information indicates a delivery, the order is complete. Basic Nutrition will not be responsible for packages that have been stolen or misplaced once delivery has occurred.
Note: Business days are recorded as Monday - Friday.
Handling Time
The ‘Handling Time’ is an estimate of the time required to prepare the shipment. Products can be delivered direct by Basic Nutrition, its distribution partners, or our manufacturers. Most items will ship within 1 business day after you place your order. While Basic Nutrition works hard to ship every order as quickly as possible, personalized, custom-configured, and more popular items may have longer handling times. Handling Times may also be extended for items shipped directly from our distribution partners or manufacturers.
Occasionally, we will confirm handling and delivery times, then learn we are unable to fulfill the order due to low product availability. In these rare cases, we will notify by email of the new handling and delivery times.
Carrier Delivery Options
Basic Nutrition chooses which carrier will deliver your shipment, and some of our shipments require a signature. The carrier may also require a signature at their discretion. The carrier may make subsequent delivery attempts before returning the shipment to Basic Nutrition. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address.
In addition to these options, our carriers may offer additional delivery options, which may include electronic signature or estimated delivery time windows. To learn more about additional delivery options, please do so by contacting the courier responsible for delivering your order.
Shipping in the U.S.
Items purchased online from Basic Nutrition affiliates ship within the continental US, Alaska, and Hawaii. No shipments can be made to addresses outside of the United States. You may not export any products purchased online from Basic Nutrition.